Terms of service
TERMS OF SERVICE
Last updated: August 15, 2026
These Terms of Service govern your use of HelloBulgaria.com and your purchase or use of products and services offered by HelloBulgaria.
HelloBulgaria is operated by ASI Co. By accessing our website, placing an order, purchasing a service, or otherwise using HelloBulgaria, you agree to these Terms of Service.
1. BUSINESS INFORMATION
HelloBulgaria is operated by:
ASI Co.
145 N Ogden Dr #211
West Hollywood, CA 90046
United States
Email: support@hellobulgaria.com
Phone: 888-888-0568
2. PRODUCTS AND SERVICES
HelloBulgaria offers physical products and services that may include translations, document-related assistance, administrative assistance, calling services, and other services described on the website.
Product and service availability may change without notice.
We reserve the right to modify or discontinue products or services when reasonably necessary.
3. ELIGIBILITY AND ACCURACY OF INFORMATION
You agree to provide current, complete, and accurate information when placing an order or requesting a service.
You are responsible for ensuring that information, documents, addresses, contact details, and instructions supplied to us are accurate.
Incorrect, incomplete, or delayed information may result in delays or an inability to complete an order or service.
4. ORDERS
Submitting an order does not necessarily constitute final acceptance of the order.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:
• Incorrect pricing or product information
• Suspected fraud or unauthorized transactions
• Product unavailability
• Shipping restrictions
• Technical errors
• Legal or regulatory restrictions
If we cancel a paid order before fulfillment, the applicable payment will generally be refunded.
5. PRICES AND PAYMENT
Prices are displayed on the website in the applicable currency.
Applicable shipping charges, taxes, or other charges will be displayed during checkout where appropriate.
Payment must be successfully authorized before an order or service can be processed.
We reserve the right to correct obvious pricing, typographical, or technical errors.
6. PHYSICAL PRODUCTS
We make reasonable efforts to describe and display products accurately.
Actual packaging, labeling, color, or other product characteristics may occasionally differ from website images or descriptions due to manufacturer changes or display settings.
Customers should review product labels, instructions, ingredients, warnings, and other manufacturer information before using a product.
7. SHIPPING
Physical products are shipped according to our Shipping Policy.
Delivery dates are estimates unless expressly stated otherwise.
We are not responsible for delays caused by carriers, customs authorities, incorrect customer information, weather, or circumstances outside our reasonable control.
8. SERVICES
HelloBulgaria may provide administrative, translation, document-related, calling, information, coordination, and related services.
The exact scope of a service is determined by its description, applicable order information, and any specific agreement made with the customer.
Customers are responsible for providing the information and documentation reasonably necessary for us to perform the requested service.
9. GOVERNMENT AND THIRD-PARTY SERVICES
Some HelloBulgaria services may involve communication, documentation, applications, or processes involving government authorities, consulates, courts, delivery companies, translators, payment providers, telecommunications providers, or other third parties.
Unless expressly guaranteed in writing, HelloBulgaria does not control and cannot guarantee:
• Decisions made by government authorities or other third parties
• Approval of applications
• Government processing times
• Appointment availability
• Postal or courier delivery times
• Third-party system availability
• Changes in government or third-party requirements
Government fees and third-party charges are separate from HelloBulgaria service fees unless specifically stated otherwise.
10. TRANSLATIONS AND DOCUMENT ASSISTANCE
Customers are responsible for reviewing names, dates, numbers, spellings, and other important information supplied to us.
Where certified, sworn, notarized, legalized, apostilled, or otherwise formally recognized documents are required, the applicable requirements depend on the authority or organization receiving the document.
We do not guarantee that a particular authority will accept a document unless such acceptance has been expressly included in the service.
11. CALL BULGARIA SERVICES
Calling, PIN, recharge, account, or telecommunications-related services may depend on third-party telecommunications infrastructure and service availability.
Rates, available destinations, account balances, and technical availability may change where necessary due to telecommunications providers or applicable service conditions.
Customers are responsible for maintaining the confidentiality of their PIN numbers, passwords, and account credentials.
12. RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds, and cancellations are governed by our Return and Refund Policy.
Different conditions may apply to physical products and services.
13. INTELLECTUAL PROPERTY
Unless otherwise stated, website content including text, branding, graphics, design elements, and original materials is owned by or licensed to ASI Co. and is protected by applicable intellectual property laws.
You may use the website for personal and lawful purposes.
You may not reproduce, distribute, commercially exploit, or misuse protected website content without authorization.
14. PROHIBITED USE
You may not use HelloBulgaria:
• For unlawful or fraudulent purposes
• To provide false or misleading information
• To interfere with website security or operation
• To attempt unauthorized access to systems or accounts
• To violate intellectual property or privacy rights
• To distribute malicious software or harmful code
15. THIRD-PARTY LINKS AND SERVICES
HelloBulgaria may contain links to independent third-party websites or services.
We are not responsible for the content, availability, policies, security, or practices of independent third parties.
Use of third-party services may be subject to their own terms and policies.
16. DISCLAIMER
To the extent permitted by applicable law, the website and services are provided on an “as available” basis.
We do not guarantee that the website will always operate without interruption or technical error.
Nothing in these Terms excludes warranties, rights, or remedies that cannot lawfully be excluded.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, ASI Co. will not be liable for indirect, incidental, special, or consequential damages arising from circumstances outside our reasonable control.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
18. PRIVACY
Our collection and use of personal information are described in our Privacy Policy.
19. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable requirements.
The version posted on HelloBulgaria.com at the time of use will apply, subject to applicable law.
20. GOVERNING LAW
These Terms are governed by applicable laws of the United States and the State of California, without limiting any mandatory consumer rights that may apply based on a customer's location.
21. CONTACT
Questions regarding these Terms of Service may be sent to:
ASI Co.
145 N Ogden Dr #211
West Hollywood, CA 90046
United States
Email: support@hellobulgaria.com
Phone: 888-888-0568