Refund policy
RETURN AND REFUND POLICY
Last updated: August 15, 2026
HelloBulgaria is operated by ASI Co. We want our customers to be satisfied with the products and services purchased through HelloBulgaria.
PHYSICAL PRODUCTS
We accept return requests within 30 days of delivery.
To be eligible for a return, the item must be unused, unopened, in its original condition, and in its original packaging. Proof of purchase may be required.
To request a return, contact us at support@hellobulgaria.com before sending the item back. Please include your order number and the reason for the return.
Do not send products back without first contacting us and receiving return instructions.
RETURN SHIPPING
Unless an item is damaged, defective, incorrectly supplied, or otherwise required by applicable law, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to an error by HelloBulgaria.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly at support@hellobulgaria.com.
Please include your order number and, where applicable, photographs showing the issue.
After reviewing the claim, we may provide a replacement, refund, or other appropriate resolution at no additional cost to the customer.
NON-RETURNABLE ITEMS
For health, hygiene, and safety reasons, opened or used personal-care, cosmetic, health, wellness, or similar products may not be returned unless they are defective, damaged upon delivery, incorrectly supplied, or return is otherwise required by applicable law.
Gift cards and products clearly identified as final sale are also non-returnable, except where required by law.
SERVICES
HelloBulgaria also provides services, including administrative assistance, translations, document-related services, calling services, and other services described on our website.
A service may generally be cancelled for a full refund if cancellation is requested before we have begun performing the service and before non-refundable third-party costs have been incurred.
Once work has begun, amounts corresponding to work already performed, processing already completed, or non-refundable third-party expenses already incurred may not be refundable.
Completed services are generally non-refundable unless the service was not provided as agreed or a refund is required by applicable law.
REFUNDS
Once an approved returned product is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.
EXCHANGES
If you receive a damaged, defective, or incorrect item, contact us at support@hellobulgaria.com so we can determine the appropriate replacement or other resolution.
CANCELLATIONS
If you need to cancel a physical product order, contact us as soon as possible.
We cannot guarantee cancellation after an order has entered processing or has been shipped.
CONTACT US
For questions regarding returns, refunds, or cancellations, contact:
ASI Co.
145 N Ogden Dr #211
West Hollywood, CA 90046
United States
Email: support@hellobulgaria.com
Phone: 888-888-0568