Shipping policy
SHIPPING POLICY
Last updated: August 15, 2026
HelloBulgaria is operated by ASI Co. This Shipping Policy applies to physical products purchased through HelloBulgaria.com.
1. ORDER PROCESSING
Orders are processed after payment has been successfully received and the order has been accepted.
Processing times may vary depending on the product, order volume, weekends, holidays, inventory availability, and other circumstances.
Estimated processing or delivery times displayed on HelloBulgaria.com are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
2. SHIPPING DESTINATIONS
Available shipping destinations are determined during checkout.
Certain products may be subject to geographic, carrier, customs, manufacturer, or legal shipping restrictions.
If we are unable to ship an order to the address provided, we will contact the customer and, where appropriate, cancel and refund the affected order.
3. SHIPPING RATES
Available shipping methods and applicable shipping charges are displayed during checkout after the customer provides the delivery address.
Where a product or promotion expressly includes free shipping, no standard shipping charge will be added for eligible orders and destinations.
4. DELIVERY
Customers are responsible for providing a complete and accurate delivery address.
Please review your shipping information carefully before completing an order.
HelloBulgaria is not responsible for delivery problems or additional costs resulting from an incorrect or incomplete address supplied by the customer.
If you discover an address error after placing an order, contact us immediately at support@hellobulgaria.com. We cannot guarantee that an address can be changed after processing or shipment has begun.
5. TRACKING
Where tracking is available, tracking information may be provided after the order has been shipped.
Carrier tracking information may take additional time to become active after a shipping label is created.
6. DELIVERY TIMES
Delivery times depend on the destination, selected shipping method, carrier, product availability, and other factors.
Carrier delays, severe weather, holidays, customs procedures, transportation disruptions, and other circumstances outside our reasonable control may affect delivery times.
7. INTERNATIONAL SHIPPING
Where international shipping is offered, shipments may be subject to customs procedures, import duties, VAT, taxes, brokerage charges, or other fees imposed by the destination country.
Unless expressly stated otherwise during checkout, import duties, taxes, customs fees, and similar destination charges are the responsibility of the recipient.
Customers are responsible for ensuring that products ordered may legally be imported into their destination country.
8. LOST PACKAGES
If tracking indicates that a shipment has not been delivered within a reasonable period, contact us at support@hellobulgaria.com with your order number.
We will review the shipment information and, where appropriate, assist with a carrier investigation or other available resolution.
9. PACKAGES MARKED DELIVERED
If tracking shows that a package was delivered but you cannot locate it, please:
• Verify the delivery address on the order;
• Check around the delivery location;
• Check with household members, neighbors, building management, or reception where appropriate; and
• Contact the carrier for additional delivery information.
You may also contact us at support@hellobulgaria.com so we can review the available shipment information.
10. DAMAGED SHIPMENTS
Please inspect your order when it arrives.
If a product arrives damaged, contact support@hellobulgaria.com promptly and provide your order number and photographs of the product and packaging where applicable.
We will review the issue and determine the appropriate replacement, refund, or other resolution.
11. RETURN SHIPPING
Return shipping is governed by our Return and Refund Policy.
Customers should contact us before returning a product.
12. SERVICES
This Shipping Policy applies to physical products.
Administrative assistance, translations, document-related services, calling services, and other non-physical services generally do not require product shipping.
Some document-related services may involve physical courier or postal delivery. Where applicable, shipping or delivery terms and charges may be provided as part of the specific service.
13. CONTACT
For questions about shipping or delivery, contact:
ASI Co.
145 N Ogden Dr #211
West Hollywood, CA 90046
United States
Email: support@hellobulgaria.com
Phone: 888-888-0568